PRIVACY POLICY
About this Privacy Policy
This Privacy Policy is intended to provide you with clear and transparent information about the collection and use of your personal data when you visit the BERTOUM — Private Chauffeur website, submit an enquiry or book a service.
1. Data Controller
Personal data collected through the website is processed under the responsibility of:
Company name: JLSBK
Legal form: SARL
Trade name: BERTOUM — Private Chauffeur
Registered office: 64 rue Philippe de Girard, 75018 Paris, France
Website: www.bertoum.com
Email address: contact@bertoum.com
Telephone: +33 1 84 16 54 89
2. Personal Data Collected
When you use the contact form or submit a request for information, the following data may be collected:
• First and last name
• Email address
• Telephone number
• Message content
When requesting a quotation or making a booking, additional information required to organise and provide the service may also be collected, including:
• Pick-up and destination addresses
• Date and time of the service
• Number of passengers and items of luggage
• Flight or train information, when required for the pick-up
• Special instructions or information provided by the customer
• Billing information
• Amount, status and references of the payment or bank card pre-authorisation
When you create or use a customer account, the information required to create and operate the account and manage your bookings may also be collected.
Payments are processed by a secure payment service provider. BERTOUM — Private Chauffeur does not have access to your complete bank card details.
When you browse the website, certain technical data may be collected automatically, including your IP address, device and browser type, connection logs and information stored through cookies or other tracking technologies.
Mandatory information is identified when it is collected. Failure to provide this information may prevent us from processing your request, preparing a quotation, creating an account or fulfilling your booking.
3. Purposes of Data Processing
Personal data is processed in particular for the following purposes:
• Responding to contact requests and enquiries
• Preparing a quotation or estimate
• Creating and managing customer accounts
• Recording and managing bookings
• Organising and providing the requested transport services
• Communicating with the customer regarding their booking or service
• Processing payments, bank card pre-authorisations and any refunds
• Managing the administrative, accounting and commercial aspects of the customer relationship
• Preventing fraud, payment incidents and misuse of the website
• Ensuring the security and proper functioning of the website
• Processing requests to exercise personal data rights
• Complying with applicable legal, accounting and tax obligations
Personal data is not subject to fully automated decision-making that produces legal effects or significantly affects the customer.
4. Legal Bases for Data Processing
Depending on their nature and purpose, personal data processing activities are based on the following legal grounds:
• The performance of pre-contractual measures taken at the customer’s request, particularly to respond to an enquiry or prepare a quotation
• The performance of the contract, particularly to record and manage a booking, organise the transport service and process payment
• Compliance with the legal obligations of BERTOUM — Private Chauffeur, particularly in relation to accounting, taxation and invoicing
• The legitimate interests of BERTOUM — Private Chauffeur, particularly to ensure website security, prevent fraud, manage payment incidents, maintain the customer relationship and defend its rights
• The user’s consent when required, particularly for the use of certain cookies or tracking technologies and, where applicable, for sending commercial communications
When processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before its withdrawal.
5. Data Retention Period
Personal data is retained for a limited period, determined according to the purpose of the processing and the applicable legal obligations:
• Data relating to a contact or quotation request that did not result in a booking is retained for three years from the date of collection or the last contact initiated by the data subject
• Data required to manage a booking and provide a service is retained for the duration of the contractual relationship and may then be archived for five years for evidentiary purposes and to defend legal rights
• Data associated with a customer account is retained while the account is in use and is then deleted after three years of inactivity, unless a longer retention period is required by law
• Invoices, accounting documents and information required to comply with accounting and tax obligations are retained for ten years
• Payment-related data is retained for the period required to complete the transaction. BERTOUM — Private Chauffeur does not retain complete bank card details, as these are processed by the payment service provider
• Technical data and security logs are retained for a limited period proportionate to the security and proper functioning requirements of the website
• The retention periods applicable to cookies and other tracking technologies are specified in the Cookie Policy
Certain data may be retained for longer when necessary to comply with a legal obligation, establish, exercise or defend legal rights, or handle an ongoing dispute.
6. Data Recipients and Data Sharing
Personal data is neither sold nor rented.
Within the scope of their responsibilities and where necessary, the data may be accessible to:
• Authorised personnel within BERTOUM — Private Chauffeur
• Drivers or partners responsible for providing the transport service
• OVH SAS (OVHcloud), for website hosting and communication services
• Stripe, for the secure processing of payments and bank card pre-authorisations
• Brevo, for sending and managing electronic communications
• Google, when its services are used for mapping, geolocation or secure data backup
• Technical service providers responsible for the maintenance, security and operation of the website
• Professional advisers to BERTOUM — Private Chauffeur, particularly its accounting service providers, when their involvement is required
• Administrative or judicial authorities when required by law
These recipients may access the data only to the extent necessary to perform their duties and are required to comply with applicable data protection regulations.
Certain service providers, including Stripe and Google, may process data outside the European Economic Area. When such transfers occur, they are governed by a mechanism recognised under the applicable regulations, including an adequacy decision, the EU–US Data Privacy Framework or standard contractual clauses approved by the European Commission.
Further information about the applicable safeguards can be obtained by writing to contact@bertoum.com.
7. Data Security
BERTOUM — Private Chauffeur implements appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorised access.
These measures include in particular:
• Securing communications with the website through the HTTPS protocol
• Restricting access to data to authorised persons only
• Protecting accounts and administrative access
• Regularly updating the website and its technical components
• Performing regular backups
• Using specialised service providers for secure payment processing
In the event of a security incident likely to pose a risk to the rights and freedoms of the individuals concerned, BERTOUM — Private Chauffeur will take the necessary measures in accordance with the applicable regulations, including notifying the CNIL and, where required, the individuals concerned.
8. User Rights
In accordance with the applicable data protection regulations, you may have the following rights, depending on your circumstances:
• Right to access your personal data
• Right to request the correction of inaccurate or incomplete data
• Right to request the deletion of your data when the legal conditions are met
• Right to object to certain processing activities based on legitimate interests
• Right to request the restriction of processing
• Right to data portability, where applicable
• Right to withdraw your consent at any time when processing is based on consent
• Right to give instructions concerning the handling of your personal data after your death
To exercise your rights or obtain information about the processing of your personal data, you may write to contact@bertoum.com
BERTOUM — Private Chauffeur will respond to your request within the applicable statutory period, normally within one month of receiving it. Proof of identity may be requested where there are reasonable doubts concerning the identity of the person making the request.
You also have the right to lodge a complaint with the French Data Protection Authority (CNIL):
Commission nationale de l’informatique et des libertés
3 place de Fontenoy – TSA 80715
75334 Paris Cedex 07
Website: www.cnil.fr
9. Cookies and Other Tracking Technologies
The website uses cookies and other tracking technologies that are necessary for its operation, security and the provision of services requested by the user.
Subject to your consent, the website may also use functional cookies, analytics cookies or cookies linked to third-party services, particularly for mapping, geolocation and payment services.
Non-essential cookies are placed only after your consent has been obtained. You can accept, reject or customise their use through the consent banner displayed during your first visit.
You may change or withdraw your consent at any time by using the cookie management link available on the website. The withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.
Detailed information about the cookies used, their providers, purposes and retention periods is available in the Cookie Policy.
10. Changes to the Privacy Policy
BERTOUM — Private Chauffeur may amend this Privacy Policy to reflect legal, regulatory or technical developments, or changes to its services.
The applicable version is the version published on the website on the date it is consulted. In the event of a significant change affecting the processing of personal data, the users concerned may be informed by any appropriate means.
Last updated: 29 September 2026