{"id":20,"date":"2026-02-04T17:20:38","date_gmt":"2026-02-04T17:20:38","guid":{"rendered":"https:\/\/www.bertoum.com\/?page_id=20"},"modified":"2026-09-29T19:30:17","modified_gmt":"2026-09-29T17:30:17","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.bertoum.com\/en\/politique-de-confidentialite\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

PRIVACY POLICY<\/strong><\/p>\n\n\n\n

About this Privacy Policy<\/p>\n\n\n\n

This Privacy Policy is intended to provide you with clear and transparent information about the collection and use of your personal data when you visit the BERTOUM \u2014 Private Chauffeur website, submit an enquiry or book a service.<\/p>\n\n\n\n

1. Data Controller<\/strong><\/h3>\n\n\n\n

Personal data collected through the website is processed under the responsibility of:

Company name: JLSBK
Legal form: SARL
Trade name: BERTOUM \u2014 Private Chauffeur
Registered office: 64 rue Philippe de Girard, 75018 Paris, France
Website: www.bertoum.com<\/a>
Email address: contact@bertoum.com<\/a>
Telephone: +33 1 84 16 54 89<\/p>\n\n\n\n

2. Personal Data Collected<\/strong><\/h3>\n\n\n\n

When you use the contact form or submit a request for information, the following data may be collected:

\u2022 First and last name
\u2022 Email address
\u2022 Telephone number
\u2022 Message content

When requesting a quotation or making a booking, additional information required to organise and provide the service may also be collected, including:

\u2022 Pick-up and destination addresses
\u2022 Date and time of the service
\u2022 Number of passengers and items of luggage
\u2022 Flight or train information, when required for the pick-up
\u2022 Special instructions or information provided by the customer
\u2022 Billing information
\u2022 Amount, status and references of the payment or bank card pre-authorisation

When you create or use a customer account, the information required to create and operate the account and manage your bookings may also be collected.

Payments are processed by a secure payment service provider. BERTOUM \u2014 Private Chauffeur does not have access to your complete bank card details.

When you browse the website, certain technical data may be collected automatically, including your IP address, device and browser type, connection logs and information stored through cookies or other tracking technologies.

Mandatory information is identified when it is collected. Failure to provide this information may prevent us from processing your request, preparing a quotation, creating an account or fulfilling your booking.<\/p>\n\n\n\n

3. Purposes of Data Processing<\/strong><\/h3>\n\n\n\n

Personal data is processed in particular for the following purposes:

\u2022 Responding to contact requests and enquiries
\u2022 Preparing a quotation or estimate
\u2022 Creating and managing customer accounts
\u2022 Recording and managing bookings
\u2022 Organising and providing the requested transport services
\u2022 Communicating with the customer regarding their booking or service
\u2022 Processing payments, bank card pre-authorisations and any refunds
\u2022 Managing the administrative, accounting and commercial aspects of the customer relationship
\u2022 Preventing fraud, payment incidents and misuse of the website
\u2022 Ensuring the security and proper functioning of the website
\u2022 Processing requests to exercise personal data rights
\u2022 Complying with applicable legal, accounting and tax obligations

Personal data is not subject to fully automated decision-making that produces legal effects or significantly affects the customer.
<\/p>\n\n\n\n

4. Legal Bases for Data Processing<\/strong><\/h3>\n\n\n\n

Depending on their nature and purpose, personal data processing activities are based on the following legal grounds:

\u2022 The performance of pre-contractual measures taken at the customer\u2019s request, particularly to respond to an enquiry or prepare a quotation
\u2022 The performance of the contract, particularly to record and manage a booking, organise the transport service and process payment
\u2022 Compliance with the legal obligations of BERTOUM \u2014 Private Chauffeur, particularly in relation to accounting, taxation and invoicing
\u2022 The legitimate interests of BERTOUM \u2014 Private Chauffeur, particularly to ensure website security, prevent fraud, manage payment incidents, maintain the customer relationship and defend its rights
\u2022 The user\u2019s consent when required, particularly for the use of certain cookies or tracking technologies and, where applicable, for sending commercial communications

When processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before its withdrawal.<\/p>\n\n\n\n

5. Data Retention Period<\/strong><\/h3>\n\n\n\n

Personal data is retained for a limited period, determined according to the purpose of the processing and the applicable legal obligations:

\u2022 Data relating to a contact or quotation request that did not result in a booking is retained for three years from the date of collection or the last contact initiated by the data subject
\u2022 Data required to manage a booking and provide a service is retained for the duration of the contractual relationship and may then be archived for five years for evidentiary purposes and to defend legal rights
\u2022 Data associated with a customer account is retained while the account is in use and is then deleted after three years of inactivity, unless a longer retention period is required by law
\u2022 Invoices, accounting documents and information required to comply with accounting and tax obligations are retained for ten years
\u2022 Payment-related data is retained for the period required to complete the transaction. BERTOUM \u2014 Private Chauffeur does not retain complete bank card details, as these are processed by the payment service provider
\u2022 Technical data and security logs are retained for a limited period proportionate to the security and proper functioning requirements of the website
\u2022 The retention periods applicable to cookies and other tracking technologies are specified in the Cookie Policy<\/a>

Certain data may be retained for longer when necessary to comply with a legal obligation, establish, exercise or defend legal rights, or handle an ongoing dispute.<\/p>\n\n\n\n

6. Data Recipients and Data Sharing<\/strong><\/strong><\/h3>\n\n\n\n

Personal data is neither sold nor rented.

Within the scope of their responsibilities and where necessary, the data may be accessible to:

\u2022 Authorised personnel within BERTOUM \u2014 Private Chauffeur
\u2022 Drivers or partners responsible for providing the transport service
\u2022 OVH SAS (OVHcloud), for website hosting and communication services
\u2022 Stripe, for the secure processing of payments and bank card pre-authorisations
\u2022 Brevo, for sending and managing electronic communications
\u2022 Google, when its services are used for mapping, geolocation or secure data backup
\u2022 Technical service providers responsible for the maintenance, security and operation of the website
\u2022 Professional advisers to BERTOUM \u2014 Private Chauffeur, particularly its accounting service providers, when their involvement is required
\u2022 Administrative or judicial authorities when required by law

These recipients may access the data only to the extent necessary to perform their duties and are required to comply with applicable data protection regulations.

Certain service providers, including Stripe and Google, may process data outside the European Economic Area. When such transfers occur, they are governed by a mechanism recognised under the applicable regulations, including an adequacy decision, the EU\u2013US Data Privacy Framework or standard contractual clauses approved by the European Commission.

Further information about the applicable safeguards can be obtained by writing to contact@bertoum.com<\/a>.<\/p>\n\n\n\n

7. Data Security<\/strong><\/h3>\n\n\n\n

BERTOUM \u2014 Private Chauffeur implements appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorised access.

These measures include in particular:

\u2022 Securing communications with the website through the HTTPS protocol
\u2022 Restricting access to data to authorised persons only
\u2022 Protecting accounts and administrative access
\u2022 Regularly updating the website and its technical components
\u2022 Performing regular backups
\u2022 Using specialised service providers for secure payment processing

In the event of a security incident likely to pose a risk to the rights and freedoms of the individuals concerned, BERTOUM \u2014 Private Chauffeur will take the necessary measures in accordance with the applicable regulations, including notifying the CNIL and, where required, the individuals concerned.<\/p>\n\n\n\n

8. User Rights<\/strong><\/h3>\n\n\n\n

In accordance with the applicable data protection regulations, you may have the following rights, depending on your circumstances:

\u2022 Right to access your personal data
\u2022 Right to request the correction of inaccurate or incomplete data
\u2022 Right to request the deletion of your data when the legal conditions are met
\u2022 Right to object to certain processing activities based on legitimate interests
\u2022 Right to request the restriction of processing
\u2022 Right to data portability, where applicable
\u2022 Right to withdraw your consent at any time when processing is based on consent
\u2022 Right to give instructions concerning the handling of your personal data after your death

To exercise your rights or obtain information about the processing of your personal data, you may write to contact@bertoum.com<\/a>

BERTOUM \u2014 Private Chauffeur will respond to your request within the applicable statutory period, normally within one month of receiving it. Proof of identity may be requested where there are reasonable doubts concerning the identity of the person making the request.

You also have the right to lodge a complaint with the French Data Protection Authority (CNIL):

Commission nationale de l\u2019informatique et des libert\u00e9s
3 place de Fontenoy \u2013 TSA 80715
75334 Paris Cedex 07
Website: www.cnil.fr<\/a><\/p>\n\n\n\n

9. Cookies and Other Tracking Technologies<\/strong><\/h3>\n\n\n\n

The website uses cookies and other tracking technologies that are necessary for its operation, security and the provision of services requested by the user.

Subject to your consent, the website may also use functional cookies, analytics cookies or cookies linked to third-party services, particularly for mapping, geolocation and payment services.

Non-essential cookies are placed only after your consent has been obtained. You can accept, reject or customise their use through the consent banner displayed during your first visit.

You may change or withdraw your consent at any time by using the cookie management link available on the website. The withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

Detailed information about the cookies used, their providers, purposes and retention periods is available in the Cookie Policy<\/a>.<\/p>\n\n\n\n

10. Changes to the Privacy Policy<\/strong><\/h3>\n\n\n\n

BERTOUM \u2014 Private Chauffeur may amend this Privacy Policy to reflect legal, regulatory or technical developments, or changes to its services.

The applicable version is the version published on the website on the date it is consulted. In the event of a significant change affecting the processing of personal data, the users concerned may be informed by any appropriate means.



Last updated: 29 September 2026<\/strong><\/p>\n\n\n\n


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POLITIQUE DE CONFIDENTIALIT\u00c9 \u00c0 propos de la politique de confidentialit\u00e9 La pr\u00e9sente politique de confidentialit\u00e9 a pour objet de vous […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/comments?post=20"}],"version-history":[{"count":106,"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":4461,"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/pages\/20\/revisions\/4461"}],"wp:attachment":[{"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/media?parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}