{"id":1650,"date":"2026-03-11T10:08:53","date_gmt":"2026-03-11T09:08:53","guid":{"rendered":"https:\/\/www.bertoum.com\/?page_id=1650"},"modified":"2026-10-07T09:08:41","modified_gmt":"2026-10-07T07:08:41","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.bertoum.com\/en\/conditions-generales-de-vente-cgv\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"

GENERAL TERMS AND CONDITIONS OF SALE<\/strong><\/p>\n\n\n\n

IMPORTANT \u2013 Information to provide when booking<\/strong><\/p>\n\n\n\n

To ensure safety, comfort and the proper delivery of the service, the customer must, when booking:

\u2022 State the exact number of passengers, including children.
\u2022 Indicate whether any child requires an appropriate child restraint and book the corresponding equipment.
\u2022 State the exact number of items of luggage to be transported.
\u2022 Ensure that the number of passengers and the volume of luggage are compatible with the capacity of the booked vehicle.

The vehicle\u2019s passenger and luggage capacities are specified in the vehicle details displayed when booking.
If inaccurate or incomplete information prevents the service from being provided under normal safety conditions, BERTOUM \u2014 Private Chauffeur may refuse to provide the service or, where possible, offer a suitable alternative. This change may result in a price adjustment, which will be communicated to the customer before they accept it.<\/p>\n\n\n\n

1. Purpose<\/strong><\/h3>\n\n\n\n

These General Terms and Conditions of Sale set out the booking and service delivery conditions for the transport services offered by BERTOUM \u2014 Private Chauffeur.
Any booking made with BERTOUM \u2014 Private Chauffeur constitutes acceptance of these General Terms and Conditions of Sale.<\/p>\n\n\n\n

2. Services offered<\/strong><\/h3>\n\n\n\n

BERTOUM \u2014 Private Chauffeur offers the following services, among others:

\u2022 Point-to-point transfers, including to or from airports, railway stations, hotels or any other address agreed when booking
\u2022 Chauffeur services booked for a set period
\u2022 Private excursions
\u2022 Transport for business or private events

Services are provided in premium vehicles driven by professional chauffeurs.<\/p>\n\n\n\n

3. Booking<\/strong><\/h3>\n\n\n\n

Bookings can be made through the BERTOUM \u2014 Private Chauffeur website or app.

A booking is considered confirmed once it has been approved by BERTOUM \u2014 Private Chauffeur and the customer has received the corresponding confirmation.

The customer is responsible for the accuracy of the information provided when booking, including pickup and destination locations, times, the number of passengers, luggage and flight or train details.<\/p>\n\n\n\n

4. Prices<\/strong><\/h3>\n\n\n\n

Prices are stated in euros, inclusive of all taxes.

BERTOUM \u2014 Private Chauffeur favours clear and transparent pricing: the price communicated and accepted when booking is the price the customer will pay for the booked service.
The customer therefore knows the price of the service before confirming the booking, with no unpleasant surprises on arrival.

In particular, the confirmed price will not be increased solely because of difficult traffic conditions, the route taken by the chauffeur or a journey lasting longer than initially estimated.

Additional charges may only arise from an additional service, a change requested by the customer or a supplement expressly provided for in these General Terms and Conditions of Sale: waiting beyond the complimentary period, additional kilometres, an additional stop or detour requested by the customer, an extension of a chauffeur service booked for a set period, parking, tolls or another applicable additional service.
Where these items are known at the time of booking, they are included in the price or disclosed to the customer before the booking is confirmed.


Additional services price list<\/strong><\/p>\n\n\n\n

Vehicle category<\/th>Complimentary waiting time<\/th>Additional kilometre<\/th>Additional waiting time<\/th><\/tr><\/thead>
Business Class<\/td>15 min \u2014 Address
30 min \u2014 Railway station
60 min \u2014 Airport<\/td>		\u20ac2.00\/km, including all taxes<\/td>\u20ac60\/hour, including all taxes
equivalent to \u20ac15 per 15-minute period, including all taxes<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

5. Payment<\/strong><\/p>\n\n\n\n

Bookings are paid for by payment card through a secure payment system. When a booking request is submitted, the amount is pre-authorised on the customer\u2019s card. This temporarily reserves the amount without constituting a final charge.

The amount for the booked service is charged when BERTOUM \u2014 Private Chauffeur confirms the booking. If the request is not accepted, the preauthorisation is cancelled. The time required to release the reserved amount depends on the customer\u2019s bank.

Any supplements applicable under these General Terms and Conditions of Sale are itemised and communicated to the customer. They are paid through a secure payment link sent to the customer.

In the event of cancellation, any applicable fees are determined in accordance with Article 8. If the amount already charged exceeds the applicable fees, the difference is refunded to the payment method used when booking.<\/p>\n\n\n\n

6. Chauffeur waiting time<\/strong><\/h3>\n\n\n\n

To allow the customer to reach their chauffeur without undue time pressure, BERTOUM \u2014 Private Chauffeur includes a complimentary waiting period in the service. The complimentary waiting periods and the rates applicable once they have elapsed are listed in the additional services pricing table in Article 4.

\u2022 At a specified address<\/strong>, waiting time starts at the pickup time scheduled when booking.
\u2022 At a railway station<\/strong>, the 30 minutes of complimentary waiting time start at the train\u2019s actual arrival time, provided that the customer supplied their train number when booking and reported any delay as soon as they became aware of it. The customer is also asked to inform the chauffeur of their arrival.
\u2022 At an airport<\/strong>, the 60 minutes of complimentary waiting time start at the actual landing time, provided that the flight number was correctly supplied when booking.

If the necessary flight or train information has not been provided, the waiting period starts at the pickup time agreed when booking, unless otherwise agreed with BERTOUM \u2014 Private Chauffeur.

Beyond the complimentary waiting period, additional waiting time is charged at the rate stated in Article 4.

If the customer is absent after the complimentary waiting period has expired, and no information has been provided that would allow the service to continue, the booking may be treated as a no-show under the conditions set out in Article 8.<\/p>\n\n\n\n

7. Flight or train delays<\/strong><\/h3>\n\n\n\n

When the customer correctly provides their flight or train number when booking, BERTOUM \u2014 Private Chauffeur takes into account the available arrival information to adjust the pickup arrangements.

For a train journey, the customer must report any delay as soon as possible after becoming aware of it and provide the announced arrival time, then inform the chauffeur when they have actually arrived. Monitoring is based on the available information and the information supplied by the customer.

Complimentary waiting periods start under the conditions set out in Article 6. A flight or train delay before arrival does not, in itself, constitute chargeable additional waiting time.

In the event of a significant delay or a change to the flight or train, the customer is invited to contact BERTOUM \u2014 Private Chauffeur as soon as possible. Revised pickup arrangements are then agreed with the customer, taking into account the chauffeur\u2019s availability and other bookings.<\/p>\n\n\n\n

8. Cancellation<\/strong><\/h3>\n\n\n\n

Any cancellation must be communicated by email to contact@bertoum.com<\/a> as soon as possible, stating the booking reference.
Any applicable cancellation fees are calculated according to the time between receipt of the cancellation request and the scheduled pickup time, in accordance with the schedule below:<\/p>\n\n\n\n

Cancellation notice before pickup<\/th>Cancellation fees<\/th><\/tr><\/thead>
At least 24 hours before pickup<\/td>No fees<\/td><\/tr>
At least 12 hours but less than 24 hours before pickup<\/td>50% of the booked service price<\/td><\/tr>
Less than 12 hours before pickup<\/td>100% of the booked service price<\/td><\/tr>
Customer no-show<\/td>100% of the booked service price<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

In the event of serious or exceptional circumstances, the customer is invited to contact BERTOUM \u2014 Private Chauffeur as soon as possible. Depending on the situation and the supporting documents available, cancellation fees may be reduced or waived.

If the customer fails to appear at the pickup location after the applicable waiting period has expired, and no information has been provided that would allow the service to continue, the booking may be treated as a no-show and charged at 100% of the booked service price, subject to the discretion provided for in cases of serious or exceptional circumstances.<\/p>\n\n\n\n

9. Luggage<\/strong><\/h3>\n\n\n\n

The customer must indicate the exact number of items of luggage to be transported when booking.
The number and volume of items of luggage must be compatible with the vehicle\u2019s capacity, taking into account the number of passengers, including children. Transport capacities are stated in the vehicle specifications displayed when booking.
Luggage must fit in the designated storage areas without compromising the safety or comfort of the occupants.

If information is inaccurate or incomplete, or the luggage does not match the details provided, BERTOUM \u2014 Private Chauffeur may refuse to provide the service if normal safety conditions cannot be ensured or, where possible, offer a suitable vehicle or alternative solution. Any price change will be communicated to the customer before they accept it.

If the service cannot be provided because the customer supplied inaccurate or incomplete information about their luggage, the cancellation fees set out in Article 8 may apply, including when this is discovered at pickup. These fees may amount to 100% of the price of the booked service, subject to the flexibility provided for serious or exceptional circumstances.

The customer is invited to check that no luggage or personal belongings have been left in the vehicle at the end of the service.
<\/p>\n\n\n\n

10. Conduct on board<\/strong><\/h3>\n\n\n\n

The customer and passengers agree to behave respectfully towards the chauffeur, the vehicle and the other occupants.
Any behaviour that may compromise the safety of the service may result in the service being interrupted.
Any damage or excessive soiling of the vehicle attributable to the customer or one of their passengers may result in the corresponding cleaning or repair costs being charged.<\/p>\n\n\n\n

11. Liability<\/strong><\/h3>\n\n\n\n

BERTOUM \u2014 Private Chauffeur makes every effort to ensure punctuality, safety and service quality.
However, the company cannot be held liable where failure to perform the service or a delay results from an event not attributable to it, particularly in cases of force majeure or exceptional circumstances beyond its control.<\/p>\n\n\n\n

12. Personal data<\/strong><\/h3>\n\n\n\n

Personal data collected when an enquiry or booking is made is processed in accordance with the Privacy Policy<\/a> of the BERTOUM \u2014 Private Chauffeur website.
The customer is invited to consult this policy for information on the purposes and legal bases of processing, the recipients of the data, retention periods and how to exercise their rights.<\/p>\n\n\n\n

13. Consumer mediation<\/strong><\/strong><\/h3>\n\n\n\n

If the customer has a complaint about a service, they are invited to contact BERTOUM \u2014 Private Chauffeur first to seek an amicable resolution.
If the dispute could not be resolved directly with BERTOUM \u2014 Private Chauffeur, the consumer may refer it free of charge to the consumer mediator designated for the company:

Mediator: registration in progress<\/strong>
Address:
Website:<\/p>\n\n\n\n

14. Governing law<\/strong><\/p>\n\n\n\n

These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the parties will endeavour to reach an amicable resolution before initiating any legal proceedings.
If no amicable resolution is reached, the dispute may be brought before the competent courts in accordance with the applicable legal rules.<\/p>","protected":false},"excerpt":{"rendered":"

CONDITIONS G\u00c9N\u00c9RALES DE VENTE (CGV) IMPORTANT \u2013 Informations \u00e0 communiquer lors de la r\u00e9servation Afin de garantir la s\u00e9curit\u00e9, le […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1650","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/pages\/1650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/comments?post=1650"}],"version-history":[{"count":143,"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/pages\/1650\/revisions"}],"predecessor-version":[{"id":4496,"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/pages\/1650\/revisions\/4496"}],"wp:attachment":[{"href":"https:\/\/www.bertoum.com\/en\/wp-json\/wp\/v2\/media?parent=1650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}